Usually we will send out the hair within 1-2 business days. If an item runs out of stock, we will contact you and let you know.
Shipment is processed by Fedex/DHL. North America 3-5 working days, South America t 4-7 days, Europe 3-5 working days, Australia 3-5 working days, Middle East 3-5 days, Africa 4-7 days.
Make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending. And pls don’t leave PO box address which are nbot accepted by shipping company.
Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax.
Our hair is 100% chemical-free. We not only care about beauty, but also our customer’s health.
Yes, the hair can be coloured and bleached. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Due to the nature of the items we sell, there are no refunds or exchanges for sanitary purposes. If you do happen to get a item not up to our standards, we will investigate and replace.
For damaged or incorrect items, please email us at email@example.com, within 24hours of receiving your order.